Transportation Services Office Leader

Initial Posting Date: 01/05/2024 Application Deadline: 01/15/2024 Agency: Department of Transportation Salary Range: $3,776 - $5,747 Position Type: Employee Position Title: Transportation Services Office Leader Job Description: Transportation Services Office Leader Oregon Department of Transportation Driver & Motor Vehicle Service Division (DMV) Field Services Group – Sunset Region Astoria The role: Join our team at the Astoria DMV as a transportation services office leader.
In this role, you will assist the customer service manager in the operations of the office.
This includes overseeing the work of employees, participating directly in service delivery activities and representing the office during interactions with customers, governmental entities and community groups.
Not only will you help make sure our policies and procedures are effective, but you’ll be a key factor in ensuring our customers receive exceptional service with every transaction.
Apply today! Our first application screening is scheduled for 9:00 a.
m.
on Monday, January 15, 2024.
We encourage interested applicants not to delay in applying.
We encourage people from all backgrounds to apply for our positions and hope you will join us on our path to diversity, equity, and inclusion.
We are an agency that embraces social equity through our values, strategic planning, and actions.
Leaning into our equity priorities means we continually examine what we do, the impact we have, and our progress toward weaving social equity into who we are.
To learn more about our social equity commitments, visit our Social Equity website.
Before applying, click here to visit our applicant information website to learn more about our process.
If you are a current State of Oregon employee, you must apply through your employee Workday profile.
A day in the life: Assist customers with vehicle registration and titling, interpreting and applying applicable laws, rules, regulations and policies.
Review and verify the validity of applications, identification and accompanying documents.
Produce photo licenses, instruction permits and identification cards.
Serve as the primary point of contact for challenging transactions and customer situations.
Provide oversight and assistance to team members to ensure smooth counter operations.
Complete reports and maintain accurate records.
Ensure the security of sensitive documents, inventory and funds received.
Monitor transactions for policy and procedure performance standards and communicate expectations to employees.
Provide input to the customer service manager for performance appraisals.
Monitor daily time keeping and verify accuracy of time sheets before submitting to the customer service manager.
Conduct driver license examinations and behind the wheel tests.
Perform relief work in other offices as needed.
Work may involve overnight travel, after hours work, standing for extended periods of time and lifting up to 40 pounds.
To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.
oregon.
gov.
What’s in it for you: Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more.
Learn more about working at the Oregon Department of Transportation and the benefits we offer.
Competitive benefits packages which can be estimated using our compensation calculator.
Comprehensive and equitable base salary offer within the listed range based on your experience, skills and education.
The salary range listed is the non-PERS participating rate.
If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.
95%.
Please review the Classification and Compensation page for more details.
Live, work and play on the Oregon Coast! Want to know about new job postings? Subscribe to receive weekly email notifications! Minimum qualifications: Four years of public contact/customer service experience which involved dealing with the public in-person or by phone providing information about services and programs.
At least two years of this experience must involve explaining and interpreting rules, programs and procedures and explaining requirements and gaining compliance.
AND Experience or training using computers to retrieve and input data.
AND Three months experience collecting money and making change.
Completion of an associate's degree will substitute for one year of the public contact experience.
Special qualifications: Driving is an essential function of this position.
You must have a valid driver license and an acceptable driving record.
We will conduct pre-employment driving records checks on our final candidate(s).
Your license does not have to be issued in Oregon to be considered.
What we’d like to see: If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position.
We may also use transferable skills, experience, education and alignment with ODOT values to help us decide who will move forward.
Experience working in a fast-paced environment with changing priorities and deadlines.
Experience providing excellent customer service.
Experience handling multiple assignments with frequent interruptions.
Experience effectively communicating complex rules and policies with customers.
Experience leading a diverse team.
How to apply: Complete the following required steps: Fill out the application or attach a resume.
Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document.
Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.
Complete questionnaire.
Answer the checkbox-style questions before submitting your application.
After you submit your application, please respond to the public records request authorization and gender identity questionnaire.
This screen will come after you submit and will complete the process.
If you are an employee, the tasks will come to your Workday inbox.
If you are a veteran, you may receive preference.
The task to upload your documents will come before the public records request and gender identity questionnaire tasks.
For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.
Need help? For questions, call 503-931-1206 or email ODOTRecruitmentTP@odot.
oregon.
gov.
Additional information: We do not offer visa sponsorship.
If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US.
We are not an E-Verify participating employer.
This recruitment will remain open until filled.
Our first application screening is scheduled for 9:00 a.
m.
on Monday, 1/15/2024, but we may close the announcement at any time after this date when we have received an adequate number of applications.
We cannot guarantee that we will consider applications received after this screening date.
We encourage interested applicants not to delay in applying.
We may use this recruitment to fill multiple or future vacancies.
We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position.
All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.
You will be represented by the Service Employees International Union (SEIU).
ODOT is an Equal Employment Opportunity and Affirmative Action Employer.
We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices.
Applicants with a disability may request a reasonable accommodation during the application process.
For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT).
This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700.
Oregon Relay Service can be reached by calling 7-1-1.
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