Front Office Assistant Manager

The Surfsand Resort of Vesta Hospitality is currently seeking a Front Office Assistant Manager to join our growing team! As Front Office Assistant Manager, you are the direct supervisor of all front desk staff.
At times you will be responsible for completing front desk duties such as reservations and guest services along with covering shifts including audit and training on audit.
This position also oversees and assists the Beach Recreation Team.
Required work hours for this position: Evening Shift Thr – Sat.
2p – 1030p; Sunday & Mon 930a – 6p.
Benefits Employee Benefits Career Growth Dental Vision Medical PTO Holidays Flexible Scheduling Competitive Pay Room Discounts Responsibilities Anticipates and intervenes in all instances of guest dissatisfaction with hotel policy Maximizes room revenue and occupancy by consistently reviewing status Ensures financial performance of the front desk department Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Qualifications A.
A.
associate degree or 3+ years in related experience or field Must have basic mathematical skills ie.
applying basics of geometry and algebra and basic computer skills Ability to apply common sense, empathy and understanding to carry out instructions and provide delegation to staff Customer service experience Previous hotel experience preferred Excellent communication and organizational skills EEO Statement We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.